The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
I will only use your personal information for the following purposes:
-To process and ship your order.
-To provide customer support if you contact me.
-To comply with legal and tax obligations.
Information Sharing and Disclosure:
I will never sell or share your personal information with third parties, except:
-Etsy (to process your order through their platform).
-Delivery companies (to ship your order).
-When required by law.
Data Retention
-I will retain your personal information only for as long as necessary to fulfill your order, resolve disputes, and comply with legal obligations.
Your Rights
If you are an EU resident, you have the right to access, correct, or request deletion of your personal data. You may also object to the processing of your data in certain cases.
If you have any concerns about how your information is used, please contact me directly via Etsy Messages.
If you are an EU consumer, you have the right to withdraw from this contract within 14 days without giving any reason (except for digital downloads and personalized/custom items, which are non-refundable).
The withdrawal period will expire 14 days from the day on which you receive the goods. To exercise the right of withdrawal, you must inform me (the seller) of your decision to withdraw from this contract by a clear statement (e.g. by message on Etsy).
Effects of withdrawal:
You must return the goods to me without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal.
You will bear the direct cost of returning the goods.
You are liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Once I receive the returned goods in their original condition, I will issue a refund.
Exclusions:
Digital downloads are not eligible for return or refund.
Personalized or custom-made items are not eligible for return or refund.
For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ("ODR platform"):
https://ec.europa.eu/consumers/odr